Reliable Support for Modern Collaboration
When it comes to seamless business communication, every detail matters. Logitech Service Plans are designed to keep your video conferencing devices performing at their best, so you can focus on what matters mos -- your business.
Why Choose Logitech Service Plans?
Proactive Device Management
Take control of your video conferencing devices with Logitech Sync. Monitor, update, and configure all your devices remotely to minimise downtime and ensure your teams are always connected.
Enhanced Meeting Space Management
Empower your employees with tools to reserve meeting rooms or workspaces efficiently. Simplify scheduling, eliminate conflicts, and optimise office utilisation effortlessly.
Advanced Insights and Analytics
Leverage real-time analytics to make smarter decisions about IT investments and workspace design. Gain visibility into device usage, meeting room occupancy, and more.
Comprehensive Support
Access 24/7 expert assistance for quick resolution of technical issues. Enjoy peace of mind with advanced hardware replacement services and extended warranties, ensuring uninterrupted operations.
Tailored Plans for Every Business
Basic
Device Management
- Provision, configure and monitor systems and devices
- Push and control updates
Coverage and Support
- Standard 2-year warranty
- Business hours help desk support
Essential
Everything in Basic, plus:
Device Management
- Email alerts
- ServiceNow integration
- Synce Remote UI Access
Space Management
- Logitech Room Booking
- Logitech View & Maps
- Room usage and insights
- Booking automation
Essential
All of the features in Essential, plus:
Care & Coverage
- 24/7 Tier II support, within one hour
- Product coverage for up to 5 years
- Next-business-day product replacements
- Designated Service Manager
- Onsite spares
|
Basic Product Lifecycle |
Essential 1-5 years |
Basic Product Lifecycle |
|
| DEVICE MANAGEMENT | |||
| Device management and monitoring | Yes | Yes | Yes |
| Device settings, configurations, software and firmware updates | Yes | Yes | Yes |
| Device and space inventory in Sync | Yes | Yes | Yes |
| Device status dashboard | Yes | Yes | Yes |
| Sync Remote UI access | No | Yes | Yes |
| Email alerts | No | Yes | Yes |
| ServiceNow integration | No | Yes | Yes |
| SPACE MANAGEMENT | |||
| Employee room booking | No | Yes | Yes |
| Auto Book & Auto Release | No | Yes | Yes |
| Calendar integration with Office 365 & Google Workspace | No | Yes | Yes |
| Booking policies | No | Yes | Yes |
| Custom wallpapers & branding on Tap Scheduler | No | Yes | Yes |
| SCIM user management | No | Yes | Yes |
| Logitech View & Maps | No | Yes | Yes |
| Insights and analytics on space usage | No | Yes | Yes |
| CARE & COVERAGE | |||
| Help desk | Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
| Designated Service Manager (DSM) | No | No | Yes |
| Help requests via Sync | No | No | Yes |
| Product Replacement |
2-year standard warranty. Ground shipping, time varies |
2-year standard warranty. Ground shipping, time varies |
For up to five years One business day expedited delivery during the duration of your plan |
| Onsite Spares | No | No | No |
Maximise Productivity. Minimise Downtime.
With Logitech Service Plans, you get more than just a support package -- you gain a partner committed to keeping your business moving forward.
Contact us today
to learn more about Logitech Service Plans or request a tailored quote.
Email at sales@misco.co.uk or call 0800 368 9646.