Maintenance Services
We offer comprehensive IT support, skilled engineers across multiple vendors, ensuring rapid fault resolution to reduce business downtime. Our exceptional service provides outstanding value with 24/7 support, extensive spare inventory, onsite engineer visits tailored to your SLA needs and a 4-hour fix time.
Key Features & Benefits
- 24/7/365 Support: Immediate access to support anytime, ensuring your business remains operational around the clock.
- Multi-Vendor Expertise: Single support team covering a wide range of technologies and vendors for simplified management.
- Industry-Leading Resolution Times: With a 99% SLA achievement rate, expect fast and effective resolution of issues.
- Cost-Efficient Solutions: These solutions extend the life of your IT estate, maximizing ROI and avoiding costly upgrades or replacements.
- Comprehensive Coverage: Our expansive SLA options range from Next Business Day to a 24/7 4-hour fix, ensuring fast recovery and high availability.
Service Desk as a Service
We provide cost-effective IT support with scalable support and 24/7 availability to minimise downtime and improve service quality. Our services allow you to focus on strategic initiatives and enhance customer experience with quick response times and superior service quality.
Service Models:
- Shared Service Desk: Extend your service desk capability with our resources, ensuring seamless ITSM-level integration.
- Dedicated Service Desk: Fully dedicated resources acting as an extension of your team, with options for using either your ITSM platform or Misco's
- Bespoke Shared Service Desk: This tailored solution builds on the shared service desk and incorporates custom integrations with your specific processes.
Key Features & Benefits
- Significant Cost Savings: Leverage economies of scale to reduce operational costs significantly.
- Core Business Focus: Redirect your resources to strategic initiatives while we handle your IT support needs.
- Scalability: Adjust support levels easily to meet evolving business needs.
- Improved Customer Experience: Benefit from industry-leading response times and service quality.
- Expert Access: Our skilled professionals are available 24/7 to minimize downtime and improve service levels.
Monitoring Services
Our monitoring services offer comprehensive visibility into your IT infrastructure, proactively identifying potential issues to minimise operational impact and boost performance. With rapid deployment and advanced monitoring features, you can focus more on innovation and less on remediation.
What's Covered
Our monitoring services cover virtual and physical servers across your data centre or cloud. We provide complete visibility into your network and security posture, real-time and historical analytics for informed decision-making, and performance monitoring from line-of-business applications to physical infrastructure components, ensuring optimal performance.
Key Features & Benefits
- Improved Uptime and Risk Reduction: Protect your systems more effectively.
- Enhanced Visibility: Gain a centralised view of your IT environment for better decision-making.
- Predictive Insights: Anticipate issues before they impact your business.
- Specialised Expertise: Access our skilled IT professionals without the overhead of in-house teams.
AWS and Azure Cloud Services
We have partnered with leading cloud providers to offer a robust cloud migration and management strategy that simplifies the transition to the cloud. Our bespoke professional services include assessment, deployment, migration, optimisation, and managed services tailored to your business objectives.
Key Features & Benefits
- Proven Migration Methodology: Efficient and reliable cloud transformation journey.
- Optimisation: Continuous service management to ensure performance, scalability, and cost-efficiency.eams.
- Expert Guidance: AWS and Azure-certified experts provide cutting-edge solutions and personalised recommendations.
Joiner-Mover-Leaver (JML)
Our Joiner-Mover-Leaver (JML) process is a critical component of our Managed Services, designed to handle the lifecycle of employee access and privileges within your IT environment. This process ensures that as employees join, move within, or leave your organisation, their access to sensitive data and systems is managed securely, efficiently, and in compliance with both internal policies and external regulations.
Key Features & Benefits
1. Automated Provisioning and De-provisioning:
Quick Onboarding: Automatically assign new employees the necessary IT resources and access on day one, ensuring a smooth start.
Secure Offboarding: Timely revocation of access when an employee leaves, safeguarding against unauthorised access and potential security breaches.
2. Role-based Access Control:
Tailor access permissions according to employees' specific roles and responsibilities, ensuring they have just the right level of access to perform their job functions.
3. Audit and Compliance:
Maintain detailed logs of all changes in access rights, providing clear audit trails that support compliance with GDPR, HIPAA, and other regulatory requirements.
4. Efficient Management of Internal Transitions:
Seamlessly manage access rights when employees change roles or departments, ensuring continuous productivity and security without manual intervention.
Contact Sales