Circular IT services to support you through the lifecycle of your technology
For over 30 years, Cameo has been delivering seamless IT solutions for businesses of all sizes to support and optimise IT infrastructure.
Endpoint Services
Effective management of your endpoint estate is vital for ensuring seamless user experiences, boosting employee productivity, and enhancing organisational efficiency.
We offer circular Endpoint Services from secure set up, staging and imaging, through to maintenance, repairs, refurbishment and recycling.
A full view of the Endpoint Lifecycle
Joiners, Movers and Leavers (JML)
Users have the fully functioning devices they need, when and where they need them.
- Joiners - Provisioning, imaging and deployment to new users
- Movers - Recovery of asset, reimaging, inventory management, deployment to new site
- Leavers - Recovery of asset, back-up and secure wiping, triage and inventory management
Inventory Management
Keep track of assets at every stage, so you always know what you have and where it's located.
- Asset tracking
- Firmware updates
Maintenance (Break-fix)
Fast technical support to minimise downtime when faults occur.
- UK-based Service Desk available 24/7/365
- Customer portal access • On-site engineers can swap-out faulty devices, provide loan devices and triage devices dependent on requirements
- Bespoke on-site SLAs
- Network of field and lab engineers, cleared up to NPPV3+
- We can manage OEM warranties and/or provide third party maintenance for end of life devices
Repair and Device Modification
Repairs are carried out at our in-house Repairs Centre, down to component level
- Device Modification - We aim to extend the life of the endpoint as the first priority, reducing the need for spending on new devices
- We ensure that as many components as possible are repurposed
- Deployed back to customers or provide rebate scheme through resale model
Recycling
Secure collection, data wiping and sustainable recycling.
- All equipment is subject to a 7-pass wipe process to NIST5 standard
- Our recycling partner is licensed to process WEEE and hazardous waste as an Approved Authorised Treatment Facility (AATF)
- Product processing and treatment down to raw materials to be reused in the supply chain
- Zero landfill - verified downstream for all materials
Sustainability Reporting
We can provide accurate reporting on the materials recovered and recycled, helping you to meet sustainability and net zero targets.
Add-ons
Accidental Damage
- Uplifted cover on Maintenance to include accidental damage.
Managed Service
- Remote monitoring
- Image management
- SCCM
- Dedicated secure team
Maintenance Services
Responsive, expert technical support to keep your systems running
Your IT infrastructure is the backbone of your business – everything relies on it. Any downtime means major disruption and lost revenue, so fast, reliable support is essential.
We provide round the clock support, ensuring your IT Infrastructure stays up and running.
Enhanced Service Levels, Reduced Risk
We simplify IT support by covering all major technologies from endpoints and servers to networking and storage, with a single, easy-to-manage contract. No need to juggle multiple vendors, we’re your one-stop-shop for all IT support needs.
Multi-Vendor, Multi-Technology Support
Our enhanced service levels often exceed traditional vendor support, offering a 24/7/365 Service Desk, extensive spares holding, and on-site engineers with SLAs up to a 4-hour fix, giving you peace of mind we’ll be there, no matter where your business operates.
Maintenance for in-life and Extended Maintenance for End of Life
We support both in-life and end-of-life devices to extend the lifespan of legacy equipment, giving businesses more flexibility and maximising ROI.
Key features & benefits
- Fast, expert technical support
- 24x7x365
- Extensive geographical coverage
- Flexible SLA options up to 4-Hour Fix
- Ability to support in life and end-of-life
- Extensive FSLs
- Extended hardware lifespan
- Fully Vendor Agnostic
Suitable for you if…
- You want access to fast, seamless support for your IT infrastructure that is cost effective
- You want to extend hardware lifespan, without being tied to vendor-imposed refresh cycles
- You’re looking an alternative to vendor support with increased SLAs and lower costs
- You prefer the convenience of one trusted partner and a single contract for all IT maintenance
Professional Services
Responsive, expert technical support to keep your systems running
We can deliver Professional services across all business verticals. We provide comprehensive planning, installation and configuration of any IT equipment on your site, including servers, storage, networking, telephony, endpoints and AV equipment.
Pre staging, imaging and configuration
We can pre-stage, configure and install any IT equipment on-site across the country including server, storage, networking, telephony, endpoints and AV equipment.
Deployment and Installation
Our certified engineers ensure smooth deployments nationwide. Tailored to your specific needs, we offer as much or as little support as you require. We handle all aspects of scheduling, configuration, and installation, providing you with a single point of contact for seamless coordination.
Secure Logistics and Moves
Relocating IT infrastructure involves navigating challenges such as downtime, safeguarding data security, and managing complex logistics. We deliver secure and streamlined operations – whether you require small moves or an extensive inventory of assets, we can ensure an efficient and secure transition.
Whether you're opening a new branch or modernising your IT setup across multiple sites, we provide IT rollout services to streamline technology deployments.
We deliver IT services that are simple, secure, and sustainable. We take care of the intricacies behind the scenes, so organisations can focus entirely on the outcomes and driving their business forward.
To learn more, contact your Misco Account Manager or get in touch through the form.