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 Our aim at Misco is to provide first-class customer service via our dedicated and fully trained customer operations team. Offering a professional and friendly service, our fully trained staff ensures we offer the highest level of service at all times in order to meet our customer’s varied needs. Our newly formed Customer Operations team is a one-stop shop so whether you’re looking to place an order, make a return, change delivery details or resolve an issue; you can now do all this via the same agent and through the one department. Now that’s worth shouting about! Freefone Customer Service – that’s right…it’s free to call!
We’re always looking at ways to improve our service offering and that’s why we now offer a freefone hotline to our friendly customer operations team. In addition, we also offer a comprehensive range of post sale functions providing you with extra confidence when purchasing from Misco.
Service levels we like to shout about!
We pride ourselves on our rapid response to calls received and ensure that we always respond to all email enquiries quickly and efficiently.
Contact details & opening times
When you need to contact us we’re ready to take your call. We offer numerous contact channels that are open late into the evening and even at weekends.
Returns
Our Customer Operations team is based at our head office in Wellingborough. Please ensure all returns are couriered to our Logistics Centre in Greenock. For further information on returning goods please visit our Returns Policy page. Head Office
Misco 10-14 Darby Close Park Farm South Wellingborough Northants NN8 6GS Logistics Centre Misco Scotland 2 Cartsdyke Avenue Greenock Inverclyde Scotland PA15 1DT Please note: Any returns received at our Head Office may be refused Polite manner...
Mistakes and late deliveries are extremely frustrating and whilst we make every effort to ensure you don’t encounter problems, occasionally mistakes may happen. In order to help us resolve any issues as quickly as possible we ask customers to provide the following details where possible.
Please maintain a polite calm manner at all times as your enquiry will become easier to resolve if communications remain courteous. Verbal abuse towards team members will not be tolerated, and in extreme circumstances calls may be terminated. Calls may be recorded for training purposes. Complaints procedure
We take complaints seriously and our BSI audited complaints procedure confirms our commitment to our customers, offering peace of mind when you need it most. If you have a complaint please write to the following address or email complaints@misco.co.uk The Complaints Department Misco 10-14 Darby Close Park Farm South Wellingborough NN8 6GS Our service level is 5-10 days depending on the complexity of the issue. We will ensure you receive a resolution in writing either via email or post. Terms & Conditions – New & improved
We’ve recently updated our Terms & Conditions. Split by business and consumer, you can now also download a PDF version for your personal records. It’s another great example of the steps we take to ensure our customers are fully knowledgeable when placing orders with Misco. Help Centre
The Misco Help Centre features additional information & FAQ’s for customers, helping to answer everything from payment and account queries to despatch and delivery enquiries. What our customers think…
Our customers like to shout about the excellent customer service they receive from Misco. Our testimonials section includes honest, up-to-date feedback from the people that matter – our customers.
In fact, PriceGrabber customers are so happy with the level of service they’ve received from Misco we’ve been awarded a 5 star rating – now that really is worth shouting about! Cutting out fraud
Whilst many companies are experiencing a rise in online fraud, Misco are fighting to eliminate the problem. Customer protection is paramount and we continually review and update our procedures to deter and capture fraudulent orders. Our aim is to actively eliminate fraud so we make every attempt to inform the cardholder if we believe their card is being misused. In fact, we’ve recently been nominated for ‘Fraud Team of the Year‘(Credit Today Awards 08), a true testament to our continued commitment to actively eliminating fraudulent activity. Additional information
Also available for your convenience are the following forms: Customer Service Enquiry Form – A quick and easy form to provide your contact details so that one of our Misco Customer Service Representatives will be able to contact you regarding your enquiry. Our Return Policy – Please read the checklist of steps to see if your product can be returned. Request a Return Authorisation Number – In order to return a product you will need a Return Authorisation Number (RAN) first. You can request one here. Consumer Cancellation Form – for consumers cancelling within 7 working days of the day after date of delivery of the goods. Customer feedback
We pride ourselves on offering a first class customer service offering however if you feel we could improve or you simply want to voice your concern over a certain matter we’re ready and waiting to help. We value customer feedback as it enables our business to maintain and continually improve its processes and procedures. Customer Operations Misco 10-14 Darby Close Park Farm South Wellingborough NN8 6GS Thank you for taking the time to read about the Misco Customer Operations Team. Please visit our contact us page for further information about other key departments at Misco.  | ||||||||||||||||||||||||||||||||||
